Privacy Policy

1. Information We Collect

Information you provide directly:

• Full name, email address, and phone number (at checkout and code redemption)
• Shipping address and shirt size (for hoodie fulfillment)
• Payment information (credit/debit card number, billing ZIP code) processed by our payment processor
• Wire transfer reference numbers (if paying by wire)
• Any information you provide when contacting support

Information collected automatically:

• IP address at the time of purchase and portal access
• Browser type and user agent
• Pages visited and actions taken within the Portal (e.g., provider activations, bonus claims)
• Timestamps of all account activity
• Device information used to access the Portal

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing your purchase and generating your redemption code
• Activating your partner services (Titan Network, DragonFish, Viralish, Kreator)
• Shipping your Omni Accelerator hoodie
• Sending transactional emails (code delivery, activation confirmations, reminders)
• Providing customer support
• Preventing fraud and unauthorized access
• Improving our Portal and services
• Complying with legal obligations

We do not sell your personal information to third parties. We do not use your information for advertising purposes unrelated to the services you purchased.

3. Information Sharing

Partner service providers. To deliver the services included in your purchase, we share your name, email address, and phone number with our partner companies:

• Titan Network (for program enrollment and leader assignment)
• DragonFish (for AI and email dominance services)
• Viralish (for social discovery sprint enrollment)
• Kreator (for AI content tools access)

This sharing is necessary to fulfill the services you purchased. Each partner processes your data under their own privacy policy. We require partners to use your data only for the purpose of delivering the purchased services.

Service providers. We use the following third-party services to operate the Portal:

• Stripe - Payment processing. We do not store full credit card numbers on our servers. Stripe is PCI DSS Level 1 compliant.
• Supabase - Database hosting (US-East region)
• Vercel - Website hosting and analytics
• Resend - Transactional email delivery

Legal requirements. We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We use industry-standard security measures to protect your data, including 256-bit SSL/TLS encryption for all data in transit, encrypted database storage, and secure authentication mechanisms. Payment information is processed exclusively by PCI-compliant payment processors and is never stored on our servers. Access to personal data is restricted to authorized personnel only.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. Purchase records and transaction data are retained for a minimum of 7 years for tax and legal compliance. You may request deletion of your account data at any time by contacting us, subject to our legal retention obligations.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to know: Request details about what personal information we collect, use, and share
• Right to access: Request a copy of your personal information
• Right to delete: Request deletion of your personal information, subject to legal exceptions
• Right to correct: Request correction of inaccurate personal information
• Right to opt out: Opt out of the sale or sharing of your personal information (we do not sell personal information)
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at info@ecommastery.ai. We will respond to verified requests within 45 days.

7. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). We do not sell or share your personal information as defined under CCPA. We do not use or disclose sensitive personal information for purposes other than those permitted under CCPA. You may contact us to exercise your rights or designate an authorized agent to make requests on your behalf.

8. Cookies and Tracking

The Portal uses only essential cookies required for authentication and session management. We use Vercel Analytics for aggregated, anonymized performance metrics. We do not use third-party advertising cookies or tracking pixels. No personal information is shared with advertising networks.

9. Children's Privacy

The Portal and our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Information

For privacy-related inquiries:
Company 19 LLC
Email: info@ecommastery.ai