Refund Policy

30-Day Satisfaction Period

If you are not satisfied with the Omni Accelerator package, you may request a full refund within 30 calendar days of your purchase date by emailing info@ecommastery.ai with the subject line "Refund Request" and your order reference or the email address used at checkout.

Conditions for Refund Eligibility

To be eligible for a full refund, all of the following conditions must be met:

• The refund request is made within 30 calendar days of the purchase date
• You have not activated more than one (1) of the four partner services through the redemption portal
• You have not claimed any sponsor bonuses
• You have not attended any live event sessions associated with the Package

Partial refunds are not available. The Package is sold as a bundled offering.

Non-Refundable After Service Activation

Once you have activated two or more partner services, accessed downloadable materials, or attended any portion of the live event, the Package is considered substantially delivered and no refund is available. Your activation activity is recorded in our system and serves as the record of services rendered.

Physical Items

The included Omni Accelerator hoodie must be returned unused and in original packaging within the 30-day period to qualify for a full refund. If the hoodie has been shipped and cannot be returned, the cost of the item may be deducted from your refund.

Refund Processing

Approved refunds will be processed as follows:

• Credit/debit card payments: Refunded to the original card within 5-10 business days
• Wire/Wise transfers: Refunded via wire transfer to the originating account within 10-15 business days
• ACH payments: Refunded to the originating bank account within 5-10 business days
• Financed purchases: Refund is coordinated with the financing provider per their terms

Payment Plans

If you purchased on a payment plan and request a refund within the 30-day satisfaction period, all payments made to date will be refunded and any remaining scheduled payments will be cancelled. If you request cancellation of future installment payments after the 30-day period, previously paid installments are not refundable, but no further charges will be made after your cancellation takes effect.

Dispute Resolution

We ask that you contact us directly at info@ecommastery.ai before initiating any dispute with your bank or payment provider. We are committed to resolving issues fairly and will respond to all inquiries within two (2) business days. Initiating a chargeback without first contacting us may affect your eligibility for a refund under this policy.

Contact

For refund inquiries:
Company 19 LLC
Email: info@ecommastery.ai